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Can I return or exchange my order?We accept returns on unused, unopened items within 7 days of receipt. Unfortunately, we don’t offer exchanges. For more details on returns, please check our Return & Refund Policy. Keep in mind that returns for change of mind aren’t accepted.
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What if my item arrives damaged?Oh no! If your order arrives damaged, please contact us at Hello@stickzy.com.au within 7 days of receiving your order, and we'll sort it out for you.
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How do I know my order has been processed?You’ll receive an email confirmation once your order is processed. If you have any questions, feel free to contact us anytime.
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What payment methods do you accept?We accept all major credit cards, PayPal, and other secure online payment methods.
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Can I cancel my order?If you need to cancel your order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to accommodate the cancellation.
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How long will my order take to arrive?For standard shipping, it typically takes 3-7 business days within Australia. Express shipping takes 1-3 business days. Once your order is shipped, you'll receive a tracking number to keep an eye on its journey!
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How much does shipping cost?✈️ How much is shipping? Here’s how our shipping works: 🔸 Standard Shipping Orders over $60 → Free Orders under $60 → $10 flat rate For Branding Stickers only: Orders under $10 → $5 flat rate 🔸 Express Shipping Orders over $75 → Free express shipping! 🚀 Orders under $75 → $15 💌 We pack all orders with care and cuteness. You’ll receive tracking for standard and express shipping.
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Do you offer international shipping?Yes, we do! 🌏 Stickzy ships internationally to many countries. You can check the full list of available destinations via the shipping info link below: 👉 View international shipping info If your country isn't listed, feel free to contact us — we might still be able to help!
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